Bali Cruise & Beyond will always try to arrange alterations, such as extensions or date changes that you may request after the Charter Agreement is formed, however, we may have to charge an administration fee of IDR 500.000 and other fees that may incur. If no alternative can be arranged, the original Agreement is legally binding and will stand.

We reserve the right to vary the price of any charter should we consider it necessary through a fluctuation in exchange rates or changes in taxes or other government fees, although no changes will be made within 14 days of charter. Only increased costs caused by government action will be passed on after this time.

At the time of booking, you have the option to either make payment in full or pay a deposit only. For all bookings made within or less than 14 days of the charter, full payment must be received at the time of booking. For bookings made more than 14 days prior to charter, a minimum payment of 50% is required at the time of booking to confirm your charter.

Deposit: A deposit of 50% is required at the time of confirmation unless the booking is made within or less than 14 days of embarkation, then full payment must be received at the time of confirmation.

Payments for your vessel charter vacation can be made via bank transfer or deposit directly to our branch account. We also accept Visa and MasterCard credit cards. Customers choosing to use credit cards may be subject to a credit card handling fee, depending on the card type and currency. You accept financial responsibility for all transactions made under your name or account.

Final payment: Final payment is due no later than 14 days prior to charter commencement. If you fail to pay on time, the operator reserves the right to cancel your charter, without a refund of your deposit. 

All cancellations must be made in writing and received prior to the departure date and will be effective on the date it is received by us. If you have notified us by email please follow up to check that we have received it. The particular contract you have signed will govern the law and cancellation process. The cancellation charges are payable as follows:

We will do our best to provide the contracted vessel but occasionally we may have to make a significant change to your charter vessel arrangements. The arrangements for vacations are made many months in advance and it is sometimes inevitable that changes may become necessary. We reserve the right to make such changes should they become necessary. Most of these changes will usually be minor and we will advise you or your travel agent of them at the earliest possible date. We reserve the right in any circumstances to cancel your travel arrangements. We will contact you to discuss alternative arrangements. If we are unable to provide an acceptable alternative, or if circumstances arise beyond our control, we may find it necessary to cancel your holiday before departure. In this case, we will return in full all monies paid by you, less reasonable expenses.

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your yacht charter or travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire adverse weather conditions, or other unforeseen circumstances that may amount to force majeure.

We do not accept responsibility if the fault is caused by you or any member of your party, an unconnected third party, or an event which we or our supplier could not with due care have foreseen or avoided. 

We reserve the right in our absolute discretion to terminate without further notice the yacht charter vacation arrangements of any client who refuses to comply with the instructions or orders of the company staff, agent, or another responsible person whose behavior in their opinions is likely to cause distress, damage, danger or annoyance to other customers, staff, any third party or to property. Upon such termination, our responsibility for your charter ceases and we shall not be liable for any extra costs incurred by you. 

It is strongly suggested that all members of your party have comprehensive travel insurance.

In the rare case that you have a complaint about your charter, you must submit a written complaint to us as soon as possible after the end of the charter and not later than 7 days after the charter, after which no claim can be accepted. The Charterer hereby acknowledges that any dispute or claim arising out of this Charter is between the Charterer and the Owner/Operators and not with or against Bali Cruise & Beyond. Please note that final jurisdiction will depend on the detailed provisions set out in the formal Charter Agreement which is the principal Contract between you, the client, and the Owner.

When chartering a vessel bareboat, you are liable for any damage to the vessel, its equipment, or third-party damage. Assessment of the damage will be made and deducted from the security deposit paid at the beginning of the charter. We will take reasonable steps on your behalf to arrange for the balance of the deposit to be returned to you as soon as possible after the charter and usually within 7 days. However, should damage be caused as a result of wilful negligence by a client or as a result of not obeying the instructions of ourselves or the vessel owner, then you will be liable for the full amount or replacement. Adults will at all times be responsible for the actions of children in their charge.